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Refund Policy

Updated on 14.08.2024

We love our customers and want you to love your purchases without the stress of being stuck with an item you don't like. We understand the difficulties of shopping online and will ensure top-notch service so you’ll always enjoy shopping with us!

REFUND AND CANCELLATION GUIDELINES

Customers have 30 days from the date of delivery to request a return, exchange, or refund.

Order Cancellations:

• If you cancel within 30 minutes of placing your order and it has not yet been processed, a 10% cancellation/restocking fee will apply.
• If your order is already in the designing or packaging phase, a 30% cancellation/restocking fee will apply.
• Orders that have already been dispatched cannot be cancelled.

Returns:

• To be eligible for a return, the item must be unused and in its original condition.
• Depending on your location, we may provide a prepaid return shipping label. If not, return shipping is the customer’s responsibility.
• The return address will be provided once your return request is approved.

Important:

No refunds, returns, or exchanges will be accepted after the 30-day window from the date of delivery.

LATE SHIPPING POLICY

Shipping is a complex process, and sometimes delays occur due to unforeseen circumstances. If your order does not arrive within 14 days after the end of our shipping timeframe, you may request a refund. We kindly ask for your understanding in these rare instances of late deliveries.

INCORRECT ADDRESS OR FAILURE TO RECEIVE DELIVERY POLICY

Due to the nature of our products, the cost of returning items would exceed allowing the shipping company to destroy the goods. Failure to receive the parcel on time or inputting the incorrect address may lead to the disposal of your order, which you agree to release us from liability for in such an event by purchasing from us.

POLICY FOR PRODUCTS DEFECTIVE UPON ARRIVAL

We ensure thorough quality checks before dispatch, but should a product arrive defective, report the issue within 24 hours for assistance. We will facilitate an exchange under the following conditions:

  • The product must be returned in its original state without any modifications.
  • If the packaging is damaged during transit, we offer a free replacement upon evidence of damage. Customers are responsible for return shipping, and a replacement will be sent once the return shipment is confirmed.

For any defects found after receipt, customers must notify us within 30 days to be eligible for assistance.

INQUIRY GUIDELINES

All inquiries related to refunds, late shipping, incorrect addresses, product defects, or any other concerns must be submitted to our email address: info@footballprestige.com. Any inquiry not communicated via this method will be considered invalid and will not comply with our refund policies.

FEEDBACK

We would love to hear your feedback, questions, or concerns. Please feel free to email us at info@footballprestige.com to let us know how we’re doing. We take your feedback seriously and are always striving to improve.

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